Privacy Policy

1. Information we collect

We may collect personal information including:

  • Your full name

  • Telephone number

  • Email address

  • Residential suburb or postcode

  • Vehicle year, make and model

  • Vehicle registration details, where required

  • Photographs or videos of your vehicle

  • Services you are interested in

  • Preferred booking dates

  • Quote, invoice and payment information

  • Communications between you and Protex

  • Information submitted through Facebook, Instagram, Meta lead forms, our website, telephone calls, text messages or email

  • Website usage information, such as your device type, browser, IP address and interactions with our website

We only seek to collect information that is reasonably necessary to respond to your enquiry, prepare a quote, complete your booking or provide our services.

3. How we use your information

We may use your personal information to:

  • Respond to enquiries

  • Prepare and provide quotations

  • Recommend suitable vehicle-protection or enhancement services

  • Confirm, manage and complete bookings

  • Contact you about your vehicle or booking

  • Process payments and issue invoices or receipts

  • Provide customer support

  • Maintain business and customer records

  • Improve our services, advertisements and website

  • Send service updates, offers or marketing communications where permitted

  • Comply with legal, insurance, accounting and regulatory requirements

  • Prevent fraud, misuse or unauthorised activity

We will not sell your personal information to third parties.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary to:

  • Squarespace and website-hosting providers

  • Meta, Facebook and Instagram

  • Booking, customer-management or communications platforms

  • Payment processors and financial institutions

  • Accounting, legal, insurance and professional advisers

  • Contractors or service providers assisting Protex

  • Government authorities, regulators or law-enforcement agencies where required by law

These providers may only receive the information reasonably required to perform their services.

Some technology providers may process or store information outside Australia. Where appropriate, we take reasonable steps to use reputable providers and protect personal information handled on our behalf.

7. Website cookies and analytics

Our website and third-party services may use cookies or similar technologies to:

  • Operate the website

  • Understand website traffic

  • Measure advertising performance

  • Remember visitor preferences

  • Improve our website and marketing

You may be able to restrict cookies through your browser settings. Disabling cookies may affect the operation of some website features.

9. Retention of information

We retain personal information for as long as reasonably required to:

  • Respond to an enquiry

  • Provide services

  • Maintain warranty, booking and customer records

  • Meet accounting, taxation, insurance and legal requirements

  • Resolve disputes

When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to our legal recordkeeping obligations.

11. Privacy concerns and complaints

If you believe your personal information has been mishandled, please contact us using the details below.

We will review your concern and aim to respond within a reasonable period.

If you are not satisfied with our response and the Australian Privacy Act applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner.

13. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, business practices or legal obligations change.

The latest version will be published on this page with an updated effective date.

Last updated: 30 July 2026

Protex respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Protex collects, uses, stores and discloses personal information when you contact us, request a quote, submit an enquiry, book a service, visit our website or interact with our advertisements and social media accounts.

2. How we collect personal information

We may collect personal information when you:

  • Submit a Facebook or Instagram lead form

  • Contact Protex through social media

  • Call, text or email us

  • Request a quote

  • Make a booking

  • Visit our workshop

  • Use our website

  • Enter a promotion or marketing campaign

  • Provide vehicle information, photographs or documents

  • Make a payment

We may also receive information from third-party platforms and service providers where you have used those services to contact or transact with Protex.

4. Marketing communications

Where permitted, Protex may contact you about services, promotions, vehicle-care information or offers that may be relevant to you.

You can opt out at any time by:

  • Using the unsubscribe option included in the communication

  • Replying “STOP” to a marketing text message

  • Contacting Protex using the details listed below

We may still contact you about an active enquiry, quotation, booking, payment or service even after you opt out of general marketing.

6. Vehicle photographs and content

Protex may photograph or record vehicles for:

  • Job documentation

  • Quality-control purposes

  • Before-and-after comparisons

  • Staff training

  • Marketing and social media

Where a vehicle can reasonably identify an individual through a registration plate, personal belongings or other identifying information, we will take reasonable steps to obtain permission or remove identifying details before using that content publicly.

You may ask us not to use photographs or videos of your vehicle for marketing purposes by notifying us before the vehicle is collected.

8. Storage and security

We take reasonable steps to protect personal information against loss, misuse, interference, unauthorised access, modification or disclosure.

Information may be stored through password-protected business accounts, cloud-based platforms, email systems, customer-management tools, accounting systems and secured business devices.

No internet transmission or storage system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

10. Accessing or correcting your information

You may contact Protex to:

  • Request access to personal information we hold about you

  • Ask us to correct inaccurate or outdated information

  • Withdraw marketing consent

  • Raise a privacy concern

  • Request deletion of information where legally and operationally appropriate

We may need to confirm your identity before providing access or making changes.

12. Third-party websites and platforms

Our website and advertisements may contain links to third-party websites or platforms.

Those third parties operate under their own privacy policies. Protex is not responsible for the privacy practices, security or content of third-party services.

14. Contact Protex

For privacy questions, requests or complaints, contact:

Protex
West Gosford, New South Wales, Australia
Email: admin@protexprotections.com.au
Telephone: +61 417 195 652
Website: www.protexprotection.com